Refund & Returns
Shipping
Our products are shipped within 1-2 business Days, within in kingdom of Bahrain, using the following carriers: Local Delivery.
To return your product, you should mail your product to: warehouse:78 Building:3427 Road 185 Block:701، Tubli – Bahrain. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 50 BD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund, cancellation and exchange Policy
Our policy is all sales are final cannot be return for exchange, Credit, or refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged; within the warranty period indicated with the product at the time of the purchase. If you need to exchange it for the same item, send us an email at info@theshapefactory.biz and send your item to: warehouse:78 Building:3427 Road 185 Block:701، Tubli – Bahrain .
Local Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges and time for your order will be calculated and displayed at checkout.
International Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges and time for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Our Website (www.theshapefactory.biz) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Our website (www.theshapefactory.biz) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
